Skip to content
Accueil » Privacy Statement (ZA)

Privacy Statement (ZA)

This privacy statement was last updated on 20 May 2025 and applies to citizens and legal permanent residents of South Africa.

In this privacy statement, we explain what we do with the data we obtain about you via https://alfatool.ch. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 To sell or share data with a third party

For this purpose we use the following data:

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number
  • IP Address
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
  • Geolocation data
  • Marital status
  • Date of birth
  • Sex
  • Photos
  • Social Media accounts
  • A social security number
  • A signature
  • Passport number
  • Driver's licence
  • State identification card number
  • Insurance policy number
  • Education information
  • Professional or employment-related information
  • Employment history
  • Financial information such as bank account number of credit card number
  • Medical information
  • Health insurance information
  • Commercial information, including records of personal property, products or services purchased, obtained, or considered

Retention period

We retain this data upon termination of the service for the following number of months: We retain your personal data for the duration of the contractual relationship, and then for 60 months after its termination for administrative and legal reasons. Payment-related data is retained for 120 months to comply with tax obligations. Information related to our newsletters and marketing communications is retained for 36 months after your last interaction. Employee data is retained for 120 months to comply with labor and legal obligations.

1.2 Contact - Through phone, mail, email and/or webforms

For this purpose we use the following data:

  • A first and last name
  • An email address
  • IP Address
  • A home or other physical address, including street name and name of a city or town
  • A telephone number
  • Geolocation data
  • Commercial information, including records of personal property, products or services purchased, obtained, or considered

Retention period

We retain this data upon termination of the service for the following number of months: We retain your personal data for the duration of the contractual relationship, and then for 60 monthes after its termination for administrative and legal reasons. Payment-related data is retained for 120 monthes to comply with tax obligations. Information related to our newsletters and marketing communications is retained for 36 monthes after your last interaction.

1.3 Newsletters

For this purpose we use the following data:

  • A first and last name
  • An email address
  • IP Address
  • Geolocation data
  • Commercial information, including records of personal property, products or services purchased, obtained, or considered

Retention period

We retain this data upon termination of the service for the following number of months: Information related to our newsletters and marketing communications is retained for 36 monthes after your last interaction

1.4 To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • IP Address
  • A telephone number
  • Geolocation data
  • Commercial information, including records of personal property, products or services purchased, obtained, or considered
  • A signature
  • Professional or employment-related information

Retention period

We retain this data upon termination of the service for the following number of months: We retain your personal data for the duration of the contractual relationship, and then for 60 monthes after its termination for administrative and legal reasons. Payment-related data is retained for 120 monthes to comply with tax obligations.

1.5 To be able to comply with legal obligations

The collection is required or authorised by the following law or court/tribunal order:

The General Data Protection Regulation (GDPR) for the execution of contracts and the management of business relationships.

For this purpose we use the following data:

  • An email address
  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • Geolocation data
  • IP Address
  • A telephone number
  • Commercial information, including records of personal property, products or services purchased, obtained, or considered
  • Marital status
  • Date of birth
  • Sex
  • Photos
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
  • Social Media accounts
  • Driver's licence
  • A signature
  • A social security number
  • Passport number
  • State identification card number
  • Insurance policy number
  • Education information
  • Professional or employment-related information
  • Employment history
  • Financial information such as bank account number of credit card number
  • Medical information
  • Health insurance information

Retention period

We retain this data upon termination of the service for the following number of months: We retain your personal data for the duration of the contractual relationship, and then for 60 months after its termination for administrative and legal reasons. Payment-related data is retained for 120 months to comply with tax obligations. Information related to our newsletters and marketing communications is retained for 36 months after your last interaction. Employee data is retained for 120 months to comply with labor and legal obligations.

1.6 Compiling and analyzing statistics for website improvement.

For this purpose we use the following data:

  • IP Address
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
  • Geolocation data

Retention period

We retain this data upon termination of the service for the following number of months: We retain the data collected through our website and Google Analytics for a maximum period of 36 months, in order to analyze website traffic and improve user experience. After this period, the data is automatically deleted.

1.7 To be able to offer personalised products and services

For this purpose we use the following data:

  • An email address
  • IP Address
  • Geolocation data
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
  • Commercial information, including records of personal property, products or services purchased, obtained, or considered

Retention period

We retain this data upon termination of the service for the following number of months: We retain the data collected through our website and Google Analytics for a maximum period of 36 months, in order to offer personalized products and services based on your preferences and interactions. After this period, the data is automatically deleted.

2. What if you don't provide us with your personal information?

If you don't provide us with your personal information, we may not be able to provide you with the information, products or assistance that you are seeking.

3. Sharing with other parties

We only share or disclose this data to operators for the following purposes:

4. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. 

5. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a data processing agreement with Google.

6. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

7. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

8. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

9. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

10. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Regulator South Africa:
P.O Box 31533,
Braamfontein,
Johannesburg,
2017
Complaints email:complaints.IR@justice.gov.za

11. Children

Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.

12. Contact details

Alfatool SA
Rue Industrielle 44
Switzerland
Website: https://alfatool.ch
Email: info@ex.comalfatool.ch
Phone number: +41324937310

13. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

×

We have appointed a contact person for the organisation's policies and practices and to whom complaints or inquiries can be forwarded:
Yvan Pratillo
Rue Industrielle 44